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re12345's avatar
re12345
New member | Level 1
2 years ago

Error 500 when trying to delete my account

Hi,  I cannot delete my free account and get the above error? Anyone know how to fix?  Thanks
Create or delete account
security
re12345's avatar
re12345
New member | Level 1
11 months ago

Hi Hannah, just revisiting this after some time. Still have the same problem, could you please reach out to me via email? 

I have updated my account to an email address I can be reached at.

Thanks!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi re12345, before we go any further, could you attach a screenshot showing the error you're getting?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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