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Forum Discussion
Error when trying to receive a text message code for 2FA
Question or Issue
I logged out of my Dropbox work account, to log into my personal account. After doing this, I tried to re-log back into Dropbox work account. I received the message to do the 6-digit authenticator code. Unfortunately, I cannot do that since my phone was recently replaced and I failed to reload authenticator for Dropbox.
Other login options:
Backup codes -- I do not have (who actually saves these!! I will once this fiasco is over).
Desktop -- Do not have Dropbox saved to Desktop
Last and final option-->Text to backup -- yes, I have my phone associated with the account (ending in the correct last two digits). But when I ask to send code, it says the phone is not available. The phone regularly receives text messages, as well as service texts from my bank, or amazon, etc.
How am I to get access if the service that I'm limited to doesn't actually work?
5 Replies
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- Hannah
Dropbox Community Moderator
Thanks for the ticket number, Chelsea!
I passed your comments along to the team and raised the priority of your ticket, so that your issue will be handled the soonest possible.
Hi Hannah, the ticket # is 25655478
Thank you. A ticket was created, and is pending response.
It still doesn't explain why their text to back up option is not working.
- Mark
Super User II
You need to log a ticket at http://www.dropbox.com/support for help. Note that it may not be possible to get access to the account.
Backup codes -- I do not have (who actually saves these!! I will once this fiasco is over).
When setting up you have to confirm you've done this and agree that without your account is possibly unrecoverable.
See https://help.dropbox.com/account-access/issues-2-factor-authentication for more info.
