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Narciso C.'s avatar
Narciso C.
New member | Level 1
2 years ago
Solved

Generating Recovery/Backup codes not working

Hi!

Does anyone of you having problem generating recovery/backup codes?

Whenever i click it it asked me for a password but nothing loads. this has been like for days now

Can someone check?

account access
security
two factor authentication
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

    This issue has been resolved by our Engineering team. Backup codes should now generate as expected.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Narciso C., can you please describe the exact steps you're following until you get to the issue?

  • Narciso C.'s avatar
    Narciso C.
    New member | Level 1
    2 years ago

    hi Rich I already did. different browser still the  same. we have 3 accounts DB in total. this is dropbox issue i think? 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Narciso C. wrote:

    Whenever i click it it asked me for a password but nothing loads.

    Clear your browser's cache/browsing history, or try another browser.

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