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pixi1235's avatar
pixi1235
Explorer | Level 3
9 days ago

Getting an error when logging in my Dropbox account on an Android device

Application Affected
Dropbox
Samsung Note 10.1
Operating System/Browser (if using the web)
Andriod
Dropbox App Version (if using the app)
(200.4.7123 - found in app settings or About section)

Question or Issue
"Error completing Goodle authentication.  Please try again, or if the issue persists, sign in using your email and password"

I have tried using my Google sign in and also email option.  If sign in via email - "Sign-in Failed - Can't connect to Dropbox.  Make suire you're online, or try again later"

account access
Error Messages

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 days ago

    Hey pixi1235, thanks for the screenshot.

    Did you check if you're hitting the device limit, like Walter suggested?

    If you're not, try uninstalling and reinstalling the Dropbox app to see if it helps.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 days ago

    Hi pixi1235 - sorry to hear you're having issues with this.

    Can you please send me a screenshot of the exact error you're getting so that I can have a look too?

    Also, if you're on the Dropbox Basic plan, have you ensured that you're not hitting your device limit?

    Let me know more and we'll take it from there. 

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