Forum Discussion

deano18's avatar
deano18
New member | Level 2
3 years ago

Help Cant Recover Account Email.

hi. i have always logged into my drop box through my phone form years. but today was unable to as it asked me to sign in. my problem is my account was created with a email that i no longer have acces...
account access
Account Settings
security
deano18's avatar
deano18
New member | Level 2
3 years ago

thats ridiculous. the drop box app needed to be updated, so i updated it. and now am unable to sign into the account

 

deano18's avatar
deano18
New member | Level 2
3 years ago

there has to be a way to recover my videos on here. Please can i contact DropBox, at least they can send me back my videos?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    You can try and log a ticket at www.dropbox.com/support. However, they have repeatedly said here that without access to the email address, there is no way to prove ownership of an account. The same goes for paid for or free accounts. For paid accounts they help payments get stopped but not access. 

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi from me as well, deano18. 

       

      It may be a long shot, but do you currently have, or had at some point, the desktop app installed on one of your computers? 

       

      If yes, please check there, as your local Dropbox folder may still exist, along with your Dropbox files and you can move them to another location on your device.

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