Forum Discussion

jayles's avatar
jayles
New member | Level 1
2 years ago

How can I access my paid plan without the code sent to my inactive email address?

I had a Dropbox account that I paid for that was attached to a previous email address that I no longer have access to. When I try to login to that account, a code is sent to the email address I no lo...
account access
emails
security
jayles's avatar
jayles
New member | Level 1
2 years ago

Hi, I don't have access to either devices linked to the dropbox account. Unfortunately they are both located at a place where I no longer work. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there jayles - thanks for the clarification there.

In that case, may we reach out via email to have a further look internally? Otherwise, you can reach out to our support team from your end directly through an incognito window of your web browser where you're not logged into any Dropbox account via this form. 

  • jayles's avatar
    jayles
    New member | Level 1
    2 years ago

    Hi, yes, please reach out via email. Thanks. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!