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Forum Discussion
jayles
2 months agoNew member | Level 1
How can I access my paid plan without the code sent to my inactive email address?
I had a Dropbox account that I paid for that was attached to a previous email address that I no longer have access to. When I try to login to that account, a code is sent to the email address I no lo...
jayles
2 months agoNew member | Level 1
Hi, I don't have access to either devices linked to the dropbox account. Unfortunately they are both located at a place where I no longer work.
Walter
Dropbox Staff
2 months agoHi there jayles - thanks for the clarification there.
In that case, may we reach out via email to have a further look internally? Otherwise, you can reach out to our support team from your end directly through an incognito window of your web browser where you're not logged into any Dropbox account via this form.
- jayles2 months agoNew member | Level 1
Hi, yes, please reach out via email. Thanks.
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