Forum Discussion

jayles's avatar
jayles
New member | Level 1
2 years ago

How can I access my paid plan without the code sent to my inactive email address?

I had a Dropbox account that I paid for that was attached to a previous email address that I no longer have access to. When I try to login to that account, a code is sent to the email address I no lo...
account access
emails
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there jayles - thanks for the clarification there.

In that case, may we reach out via email to have a further look internally? Otherwise, you can reach out to our support team from your end directly through an incognito window of your web browser where you're not logged into any Dropbox account via this form. 

jayles's avatar
jayles
New member | Level 1
2 years ago

Hi, yes, please reach out via email. Thanks. 

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