Forum Discussion

jayles's avatar
jayles
New member | Level 1
2 years ago

How can I access my paid plan without the code sent to my inactive email address?

I had a Dropbox account that I paid for that was attached to a previous email address that I no longer have access to. When I try to login to that account, a code is sent to the email address I no lo...
account access
emails
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

For info the help article this is at https://help.dropbox.com/account-access/lost-email-access

jayles's avatar
jayles
New member | Level 1
2 years ago

I appreciate the suggestion, but as I don't have access to the email address, I can't get the verification code that Dropbox emails there for login. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing jayles - I've just sent you an email to look further into this, so please have a look at your inbox and we'll take it from there. 

    • jayles's avatar
      jayles
      New member | Level 1
      2 years ago

      Thanks!

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