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Wendymj18's avatar
Wendymj18
Explorer | Level 3
2 years ago

How can I enter my Dropbox account, if I have no access to its linked email address?

I've used dropbox alot over the years and I like it but I've stopped using it because I can't resolve a problem. There is no-one to contact for help. My original account was setup with a Netspace ema...
account access
security
Wendymj18's avatar
Wendymj18
Explorer | Level 3
2 years ago
Hi Nancy,
I mean both really. I know my netspace email address but I don't remember the password for the Dropbox login, so I can't reset it cause I can't access email from Netspace.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

It is very unlikely you will be able to get access. Without your email you have no way of proving ownership. See https://help.dropbox.com/account-access/lost-email-access for info.

 

The only people who can help, however, is Support. Contact them via www.dropbox.com/support while logged out of everywhere - even here. It is usually easier to do it via an incognito window. 

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