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Forum Discussion
How can I entirely delete my Dropbox account?
I have retired and no longer want to have dropbox
9 Replies
I want a live person to respond and direct me. I do not want to cancel online.
- Mark
Super User II
I want a live person to respond and direct me. I do not want to cancel online.
That isnt possible and wont happen I'm afraid.
If you have a PAID account you can get live support via www.dropbox.com/support plan dependent BUT they wont delete an account. You have to do that yourself by following this article.
I have a paid account through May 1.
Online is not recognizing me and I am getting no
Then I get this...with no information about recovering my password...?
I am beyond frustrated. Easy enough to sign up, practically impossible to cancel. If I can't get this done, I will contact BBB to help.
- Mark
Have you followed the email reset as it says?
Yes. I am stuck at the "set password" window. Can I stop the automatic renewal?
- Mark
Yes. I am stuck at the "set password" window.
Why? What happens? We really need more info. Remember I dont work for Dropbox, I cannot see your screen either.
Can I stop the automatic renewal?
Yes: https://help.dropbox.com/plans/downgrade-dropbox-individual-plans
- Nancy
Dropbox Staff
stevematuro, sorry for jumping in here. Can you also clarify what exact plan you see on this page?
- Megan
Hey stevematuro thanks for the screenshot!
Do you receive an email with further instructions? What happens when you follow the steps and set a password? Do you then get the same page when you try to delete your account?
