Forum Discussion

TownerLaw's avatar
TownerLaw
New member | Level 2
4 years ago

How do I close an account for a deceased family member

My father's law firm has a Dropbox account. He passed away at the end of 2021 and we have finished closing down his business and am at the point where I need to close down the Dropbox account.  While...
account access
Permissions
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi TownerLaw, sorry to hear about that! 

 

In your initial message, you mentioned that you were able to submit a request for assistance. Do you happen to have a ticket number reference, so I can locate it on my end?

 

Also, have you tried this form, from an incognito tab on your browser, while you're signed out of any Dropbox accounts? 

 

Let me know more!

sarah copland's avatar
sarah copland
Helpful | Level 5
3 years ago

Hi Megan

 

Hope you are well, I am desperately trying to access my late fathers dropbox account, if there is anything you can do to help I would be most grateful!


Kind regards


Sarah Copland

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