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TownerLaw's avatar
TownerLaw
New member | Level 2
4 years ago

How do I close an account for a deceased family member

My father's law firm has a Dropbox account. He passed away at the end of 2021 and we have finished closing down his business and am at the point where I need to close down the Dropbox account.  While...
account access
Permissions
security
sarah copland's avatar
sarah copland
Helpful | Level 5
3 years ago

Hi Nancy 

Thank you for your response and apologies for the late reply from me. I have tried to reset the p/w as we have the email address linked to his account but no joy. We have almost given up, if you could offer any further help it would be greatly appreciated. 

Thank you! 🙏

sarah copland's avatar
sarah copland
Helpful | Level 5
3 years ago

Hi @Nancy 

The other problem we face is that we are now locked out of my late Dads email account due to the p/w expiring. Is there any way his drop box could be linked to another email address, such as my own? Again, any help would fantastic. Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey sarah copland - sorry to hear about your loss.

     

    We can't help with changing the account's email or password from our end, but have you tried following the process outlined here yet? 

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