Forum Discussion

Hannelorium's avatar
Hannelorium
Explorer | Level 4
3 years ago
Solved

How to access my work account without access to email?

We've changed emails at work back in May and I no longer have access to my old email address, only the new one. I've just received a bill from dropbox for a plus subscription - I want to access my dr...
account access
security
  • Nancy's avatar
    Nancy
    3 years ago

    Thanks for that, Hannelorium! I’ve located your ticket in the system, and I’ve left an internal note for our support team to see. They’ll further help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Hannelorium, I hope you're doing well!
 

I was able to locate your ticket number, and it seems the agent has responded back to you. Are you able to locate his email, and write back with all the necessary information? 

Hannelorium's avatar
Hannelorium
Explorer | Level 4
3 years ago

Yes, Megan, I found it the email from Larry, support agent. Thank you for responding!

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