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dana_dany's avatar
dana_dany
New member | Level 2
2 years ago

How to fix "ERR_SSL_PROTOCOL_ERROR"?

Hello. My supervisor has a problem with the Dropbox web page, so she cannot even register on her computer. When she accesses "www.dropbox.com," she gets the error message "this site can't provide a ...
account access
security
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there dana_dany - sorry to hear about this.

 

Could you have your supervisor clear their browser's cache or try another browser, preferably with no extensions or plugins running and let us know how it goes?

 

If they have an antivirus, firewall and/or VPN/proxy setting running on the affected computer, they can temporarily disable them too.

 

If they still get the same error, please send us a screenshot of the exact error so that we can have a visual as well.

 

Thanks!

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