Forum Discussion

Tomytis's avatar
Tomytis
Explorer | Level 3
2 years ago

I accidentally deactivated my account after cancelling a Business trial - can I recover it?

Hi,   My account was deleted by mistake. it contained very valuable family photos that only existed on my account. It was my mistake. I was told my account cannot be restored due to security reas...
account access
Create or delete account
dropbox business
security
Tomytis's avatar
Tomytis
Explorer | Level 3
2 years ago
That is not true. I have tried third time to contact Dropbox customer service. This time via X.com.
To my surprise it worked this time. I was redirected to advance team and a person helped me out in half an hour. Not only I regained access to my account, I also got all files available.
In my personal experience, they didn't delete files.
liengu12345's avatar
liengu12345
New member | Level 2
2 years ago

Hi Tomytis,

 

O am glad it worked out for you. I am in the same dire situation like yours. Could you hsare which account on X.com should I contact? Thank you very much.

 

 

  • Tomytis's avatar
    Tomytis
    Explorer | Level 3
    2 years ago

    It's "Dropbox Support". Good look solving it! 

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