Forum Discussion

Tomytis's avatar
Tomytis
Explorer | Level 3
2 years ago

I accidentally deactivated my account after cancelling a Business trial - can I recover it?

Hi,

 

My account was deleted by mistake. it contained very valuable family photos that only existed on my account. It was my mistake. I was told my account cannot be restored due to security reasons. I had this account for years and had occasionally subscription plans that I can prove this is my account. Any idea this can help?  


This happened when I tried to cancel business trial and accidentally deleted my account.  

 

Thanks

account access
Create or delete account
dropbox business
security

11 Replies

Show More
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there liengu12345 - sorry to hear about this.

     

    Have you by any chance tried getting in touch with our support team directly?

     

    If not, you can do so via this form while using an incognito window without logging into any Dropbox account and filling in all the relevant information and an email address we can reach you at. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!