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isaak coimbra's avatar
isaak coimbra
New member | Level 2
2 years ago

I can no longer access my old account - I get a message to contact the administrator.

Hello, good morning. I have a very old account for personal use, and I went to log in and add it to a new business account, now I don't know what happened but my old access (which contains very old f...
account access
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security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
isaak coimbra wrote:

I have a very old account for personal use, and I went to log in and add it to a new business account, now ... a message appears that this account has been deleted ...

To be clear, you joined a Business team account using your personal account, and after some time you were removed from the team and your personal account was deleted. Is that correct?

 

If that's what happened, then you need to contact the team admin for the Business account and ask them to restore your account. Act quickly because when your account is removed from a Business team, the admin only has seven days to restore it. Once the admin restores your account they need to convert it back to an individual account.

 

If that's not what happened, you'll need to provide more details about the issue.

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