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jetter100's avatar
jetter100
New member | Level 2
8 months ago

I can no longer log in because of the new "games" captcha

I have been using the Dropbox free account for several years now. However, I am currently no longer able to log in to the site because the login puzzle is not working. This cost me a total of 30 minu...
account access
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MorrisAnglis's avatar
MorrisAnglis
New member | Level 2
6 months ago

I'm unable to log in to my Dropbox free account due to the new games CAPTCHA. The puzzle doesn't work reliably and has already cost me over 30 minutes trying to access my account. This is a serious usability issue, and unless a fix or alternative is provided, I’ll have to stop using Dropbox entirely. A more accessible and efficient CAPTCHA solution is urgently needed.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Marcsi & MorrisAnglis - sorry to hear you're having issues with this and thanks for sharing your thoughts with us.

I've logged your feedback ion our system and you can let us know if you have anything else to add.

If you happen to be having issues with this in the future, please try clearing your browser's cache and/or another browser. 

I hope this helps a tad.

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