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jetter100's avatar
jetter100
New member | Level 2
8 months ago

I can no longer log in because of the new "games" captcha

I have been using the Dropbox free account for several years now. However, I am currently no longer able to log in to the site because the login puzzle is not working. This cost me a total of 30 minutes of my time. With the best will in the world, I can't afford this waste of time. I will therefore refrain from using Dropbox in the future if no solution is found.

account access
Web

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for your feedback about the captcha, Hans1903, and sorry to hear about this.

    Regarding losing access to your files, is it possible that you've signed in to a different account on Edge than the one you're signed into on Firefox?

  • Hans1903's avatar
    Hans1903
    Explorer | Level 4
    8 months ago

    Same issue here.

    Login with Firefox fails anytime, using Edge succeeds, but all my shared files have gone. 

    Please restore the old captha and bring my shared files back.

    Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey jetter100, sorry to see that you're having trouble.

    I understand where you're coming from and I've passed your feedback to our team about this.

    Can you check the suggestions on this thread and let me know if they help?

    Thanks.

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