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daniele catamo's avatar
daniele catamo
Explorer | Level 4
7 months ago

I can't access Dropbox Passwords on my new iPhone, since I no longer have the old one.

Hi, I've bought a new iphone ( last one get destroyed in an accidend) so I'm trying to log in into my Passwords account but I'm unable to do it. I've tried via my dropbox account but then it try to...
account access
Dropbox Passwords
daniele catamo's avatar
daniele catamo
Explorer | Level 4
7 months ago

Hi Nancy​ thank you for your answer!

No, only on my Iphone.... so no other device...I've tried to have access through my Macbook but no way...

Actually I think that I have lost the 12 recovery words ...the ones I was using were from another account so i suppose I'm screwed...

:(

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hmm, I see. You didn’t have the Dropbox Passwords extension previously installed on your Mac computer, correct?

    If not, I’m afraid there’s not much to be done indeed.

    • daniele catamo's avatar
      daniele catamo
      Explorer | Level 4
      7 months ago

      Thank you for your kindness! 
      yes I agree with you… I’ve to find a way to remember all the passwords or I’ve to start writing tons of emails to the customer’s support !

       

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