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Forum Discussion
I can't access my account as my email is not working and I don't get a login code
Hi, I have an account but I can't log in because my email is no longer working and I don't get a login code in my email
There are payments all the time
Is there any way to access the account, without the code that comes to the email?
5 Replies
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- Mark
Super User II
Its unlikely but have a look at https://help.dropbox.com/account-access/lost-email-access
I thin this:
I know my Dropbox password but don’t have access to my email address
but I can't change my email address when I can't log in.
declare as follows:
Additional authentication is requiredWe sent a code to [removed per the Community's Guidelines] and any devices you’ve linked to this account. Enter the code to continue.and the email address is not working. The domain has been discontinued- Mark
The quickest way would be to reset up the domain. However, if not the only way is via support if they can assist.
Have you received any help with this? I am having the same issue.
- Rich
asmcg11 wrote:
Have you received any help with this? I am having the same issue.
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.Support may not be able to get you access to the account, but if it's a paid account they can at least help cancel the subscription to avoid any future payments.
