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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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Hi Megan, I have submitted two tickets for this issue (one from each account). Is that sufficient or will it be quicker for you to email?
Thank you! The ticket numbers are: #22111241 and #22111245
Hi Megan,
Thank you for the update! I have received one of the replies (to ticket #22111245) and have just responded. I will keep watch for a response on the second ticket. Hopefully, this can get resolved soon. I appreciate your help.
Nicole
Hi Megan,
I have been able to get the one account sorted, but have been waiting for the reset password link to be sent for the second. Is there anyway to expedite? Note, I responded to the ticket to verify the email address at 8:30am EST.
Thank you!
Nicole
Thank you, Megan - this is greatly appreciated! I will continue to monitor.
Hello, I am 24 years old living in Korea. I posted my picture on the dropbox at least 10 years ago. There is something important left in my memory. I really want to check the pictures again. The email address I registered in my ID has been deleted before and cannot be restored again. When I logged in to the dropbox, the authentication number was sent to the same address as my ID, but I can't check the email. What should I do?
- Megan
Dropbox Community Moderator
Hi hyeontaekim, welcome to our Community!
You mentioned that you need to connect to an older account, but you don't receive the security email, since you don't have access to the email address.
Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible that you have any devices, linked to that old Dropbox account of yours?
I'd also suggest that you reach out to your email provider, to see if they can re-create that email for you.
Keep me posted!
