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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.

 

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

 

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

 

Thanks

account access
security

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the nudge Tagri 

     

    I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

  • HAS1's avatar
    HAS1
    New member | Level 2
    2 years ago

    I have an old account with Dropbox.  It know the email and old password but that email does not exist anymore to access the 6 digit security number from to enter into the account.  I have tried the suggestions in the help section -that is a colossal waste of time by the way.  Can anyone help me with this?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi HAS1, I've merged you to this thread to keep similar queries together. 

     

    Could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link? 

    Please make sure to pick an email to which you can receive and send emails from.

  • Jimi14's avatar
    Jimi14
    Explorer | Level 3
    2 years ago
    I don’t have access to email I used to set up my drop box , so unable to Receive 6 digit code to open drip box
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Jimi14, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link?

    Make sure to enter an email to which you can receive and send emails from.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Jimi14, if you have trouble creating a ticket, we can always try opening one on our end for you, just let us know! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email Jimi14!

     

    See you there!

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