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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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I can not access my dropbox account.
- I had created an account in Dropbox two years ago i lost my gmail account unfortunately now recently i tried to access my dropbox account for some photos i remember the password and email but it asks me for 6 digit code sent to an email which i bo longer have access to
- Rich
Super User II
abueljebain wrote:
I can not access my dropbox account.
You need to provide more details of the issue before anyone will know how to assist you.
Do you remember the email and password you used for your account? Do you have access to that email? Are you getting an error when you try to sign in? etc.
Please describe, in detail, the problem that you're having.
- Rich
Dar5 wrote:
tried to access my dropbox account for some photos i remember the password and email but it asks me for 6 digit code sent to an email which i bo longer have access toYou can try contacting Support, but without access to the email account, it's unlikely that you can gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I still can not access my dropbox. The email I used is no longer active. What can I do?
- Megan
Dropbox Community Moderator
Hi abueljebain, welcome to our Community!
If I understand your situation here, it sounds like you no longer have access to the email address linked to your Dropbox account, therefore you no longer receive the 6-digit security code, right?
If this isn't the case, feel free to let me know.
Keep me posted, and we'll take it from there!
Correct. No email. No code.
- Megan
Hey abueljebain, I just sent you an email, in order for us to have a closer look into this.
Reply back to me, and we'll take it from there!
Hello Walter
Yesterday, I sent a picture of the email you sent me of the account in Dropbox and the message that appears asking for the security code, but I did not receive any response. Did you receive the message I sent?
