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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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- No they didn't but ok i have to accept this
Thank you for your help.
Have a good weekend 😊 It's great to see Dropbox staff like you providing support to users. I understand the frustration of not being able to access your email to retrieve a 6-digit code. It can be a real roadblock.
Hello, unfortunately I can’t login anymore because my e-mail was deleted (but I perfectly remember my login), so I can’t receive the 6 digit code.
My files are still in Dropbox and I really need them - So how can I get them? Please help me, thank you!- Rich
Super User II
erika-c wrote:
I can’t login anymore because my e-mail was deleted (but I perfectly remember my login), so I can’t receive the 6 digit code.
Unfortunately, if you're being sent a one-time security code and you no longer have access to the email registered with Dropbox, there's no way to access the account without having another device already signed in to the account to receive the code.
Your best option is to contact your mail provider and see if they can restore your email account so you can receive the one-time security code.
I THINK THAT IN THE LATEST UPDATE, SOME OFF MY FILES WHER LOST; MY DROP BOX IS IN AND OLD E MAIL, QHICH I DONT HAVE ACCESS ANY MORE, SO I CANT GET INTO MY ACC TO SEE WHAT HAPPEN, NEED TO CHANCGE MY E MAIL FOR THE NEW ONE...
Hello, I have an old Dropbox account that is tied to an old school email that unfortunately is no longer active. That specific account has sentimental videos that I would like to obtain. However, upon entering the email address and password it is asking for a 6 digit verification code that I am not able to access. Please help!
- Megan
Dropbox Community Moderator
Hi ejayamey, welcome to our Community!
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email, things might be a little tough.
Do you have any old, connected devices that would help you see the files in the account?
If I were you, I'd also try to contact the email service provider and see if they can reactivate the address -even temporarily- so you can receive the security code.
I hope this clarifies!
- Unfortunately I don't have any old connected devices.
I have tried re-enrolling to see if that will somehow reactivate the old email address & I will be able to access it but I am not entirely sure that will work.
If the latter does not work, is there no way around being able to access it? I know the email address & password, I just didn't realize I never transferred my personal files from that dropbox.
