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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
429 Replies
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- Hannah
Dropbox Community Moderator
Hey aa155, sorry to see you're having trouble accessing your account.
Indeed, without access to the email address, there's not much we can do to help you regain access to the account.
I would suggest opening a private browsing/incognito window and going to this page. Scroll down a bit and click on "can't sign in?".
You can then submit a help request to our support team, to see if there's something that can be done.
Thanks Hannah, I was able to submit a support ticket.
Sure Hannah! The ticket number is #22369085
- Hi there.
I used to have a dropbox when i had a Samsung phone many years ago.
An email that i had then does not exist anymore ,i got a new one back when and with that i lost all my pictures and files.
Do you know how i can get them back?
Thank you - Hi
No its so long time ago ca 2016
I tried several times to send Dropbox an email but i gave up because its all so confusing .
I have to click here and there and do this and that.
But nothing has worked.
Until now i decided to ask here .
Thank you for your help.
I hope i can get my pictures back. - Rich
Super User II
Bylgja wrote:
No its so long time ago ca 2016If you haven't used your account since 2016 and you weren't on a paid plan, the account likely no longer exists. If an account sits idle for more than a year it's deleted due to inactivity. Once deleted, there's no way to recover the account or the files that it contained.
- Hi
So my pictures are somewhere over the rainbow ?
Just puff gone!
