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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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- I have an old email with an dropbox account but i didn’t used the email anymore since a long time. My account is still existing with old pictures. How can i access? I need an 6 numbers code which got send to this email but i can’t watch it because i don’t have the email anymore.
- Jay
Dropbox Community Moderator
Hi Sarah 55, I've merged you to this thread. Could you try these suggestions by my colleague to assist on this matter?
I have been reading all the posts regarding the 6 digit code sent to old, unavailable email addresses. I am now a victim to this issue and I am so ill over the chance of losing years worth of stuff. I have yet to read any solution other than "contact your old email provider." How is that possible when it is an old work email address from 10 years ago? I just was in my account yesterday and now for some reason, it is asking for a 6-digit code?????
Are you really telling people they can't gain access to their stuff? There is absolutely no work around?? If so, that is absolutely crazy to me and so unfortunate. How do I can my subscription?
- Jay
Hi StacyMB, thanks for the info. Could you try this suggestion to contact our team?
- Thanks for dropbox team sloved my Problm now it's open...
- I only want to login Dropbox without check email 6-digit code, so what can I do?
- Mark
Super User II
If it says you need one then you cannot circumvent that I'm afraid.
- How can I access my Dropbox without getting the 6 digit code I need to access the old account I had in college but I no longer have access to the email. The answers in the help center don’t help at all. Please help!!!
- Rich
Dsosa07 wrote:
How can I access my Dropbox without getting the 6 digit code ...In most cases, you can't. If you're being sent a one-time security code or if you've forgotten your password, you need to have access to the email address on the account in order to gain access to the account. You best option would be to contact your email provider to see if they reactivate your email address.
- My email associated with my drop boxes have all been deleted and can’t get my 6 digit code to access
