Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Solved
I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
429 Replies
Replies have been turned off for this discussion
I have an old account with Dropbox. It know the email and old password but that email does not exist anymore to access the 6 digit security number from to enter into the account. I have tried the suggestions in the help section -that is a colossal waste of time by the way. Can anyone help me with this?
- Jay
Dropbox Community Moderator
- I don’t have access to email I used to set up my drop box , so unable to Receive 6 digit code to open drip box
- So you mean talk to the bot
Yea please that would be amazing
I’m jimi [email removed as per Community Guidelines]I know my email and password but do not have access to the email anymore as it was a school email and has been deactivated so I cannot reactivate it.
When logging in it asks for a 6 digit code which I cannot receive due to not having access to the email. Does anyone know a way to log in without the code or how to get the code somewhere else?
