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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
429 Replies
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Rich - That is not true, I have lost access with my account, lost all of my information because of the 6 digit code and have been unsuccessful in getting my account billing cancelled. Since its coming due, I'll probably have to just get a different card number in cancel the one on file. I've provided payment for over a years worth of service to an account I can no longer access. God forbid if you ever lose access to your email account.
- This has happened to loads of is. The agent will send u security questions when I finally get a reply and I answered all mine and they still won't give me access. It's like talking to a brick wall. They ask u to contact them. Then u explain u can't recieve the code and then after loads of faffing about u end up loosing any thing u have stored with Dropbox as they still don't let u access it
This account is [removed] which is a different account than the one I'm trying to access. The one I'm trying to access is under [removed]
[personal info removed per the Dropbox Community Guidelines]
Yes that is fine!
You want to send me an email to an address that I can not access?
- Nancy
Dropbox Community Moderator
1115shy, I’ve logged a ticket for you! Please check it, and reply back to me.
abueljebain, can you access the email address shown here? This is the only email address we can contact you to from the Community.
Yes I can access that dropbox from that email. But it is not my original dropbox. The one I want to access had 9 GB of my old stuff.
- Hannah
We just need a way to contact you, abueljebain and we'll try to figure out the rest, when we do.
I sent you an email, so make sure to reply back to me, when you have a chance.
Thanks!
