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tzraik's avatar
tzraik
New member | Level 2
4 months ago

I can't log in on my iPhone or iPad; I get an error message that I've entered the wrong credentials.

Dropbox Plan: N/A Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? N/A Are there any devices connected to your Dropbox account? N/A Question or Issue ...
account access
Error Messages
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey tzraik, thanks for posting on our forum today. 

Besides what Mark asked above, have you also made sure you’re not trying to link more than 3 devices to your Dropbox Basic account? If you’re not sure how many devices are currently connected to Dropbox, you can double check this at your Security page here.

If that’s not the case though, you can try resetting your Dropbox password on one of your mobile devices (after tapping on the “Log in” option and choosing “Having trouble logging in”). Are you able to access your Dropbox account after that?

Let me know.

  • tzraik's avatar
    tzraik
    New member | Level 2
    4 months ago

    2 devices only. After failing to log in on iPhone I tried from laptop, it worked. I can log in on desktop, and laptop with no problem

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