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Forum Discussion
I can't log in on my iPhone or iPad; I get an error message that I've entered the wrong credentials.
Dropbox Plan: N/A Are you a Team Member or Admin? N/A Do you have access to the email linked to the account? N/A Are there any devices connected to your Dropbox account? N/A
Question or Issue
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Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI understand. In general, OneDrive and Dropbox are two separate cloud services, so one doesn’t affect the other.
If you wish to troubleshoot this further though in the future, or in case you need something else, you can always ping me on the forum and I’ll be glad to help.
Thank you. I do not think that OneDrive has anything to do with my inability to log into DropBox. I have OneDrive installed on my desktop, and laptob, and I could easily log into DropBox app for Windows on both. The pobleem was limited to iPhone and iPad. On both my credentials were rejected as incorrect.
For now I gave up on DropBox. If I decided to try again, I may enlist your help. I am happy I did not sign for a paid plan before I discovered the problem.
