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Jess51's avatar
Jess51
Explorer | Level 3
8 months ago

I can't log in to Dropbox Passwords - "Oops! An error has occurred, please try again later".

I'm having the same problem that I had 2 years ago when trying to set up Dropbox Passwords on my Pixel 7 (ticket #23077274).

I had to delete the app from my phone and am now trying to re-install it on the same phone. I am getting the same error message that I did before: Oops! An error has occurred, please try again later. 

I tried everything that was recommended before, including:

  • uninstalled both Dropbox and Dropbox Passwords apps, then reinstalled 
  • cleared cache for Dropbox Passwords (then uninstalled Dropbox Passwords app and reinstalled)
  • disconnected from Dropbox Passwords For Android under the security tab (then uninstalled Dropbox Passwords app and reinstalled)
  • verified that only 2 devices (including this Pixel 7, as far as I can tell) are tied to my account

Would love help getting this set back up again.

Dropbox Passwords
Error Messages

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Welcome back to our Community, Jess51! Sorry to hear you’re having the same issue.

    Can you send me a screenshot of what you see on your Security page here, under the Devices section? Feel free to hide the names of your devices, if you wish to.

    I’d also like a visual of what you see here (under the “View Dropbox content” section).

    Let me know when you’re ready.

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