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Forum Discussion
David Weisman
2 years agoExplorer | Level 3
I can't login without changing my password
When I try logging in, I get a message "We sent a code to blank@blank.com and any devices you’ve linked to this account. Enter the code to continue. I never get an email. When I try logging in and then click "lost password", I do get the email, change my password and can then login. I've tried both methods 6 or so times. Normal login never works, it doesn't matter what browser I use, so I've ended up resetting my password 6 or so times.
- Jay
Dropbox Staff
Hi David Weisman, thanks for bringing this to our attention.
Are you logging in on different browsers, locations, with incognito mode, or using a VPN by any chance?
Could you try adding no-reply@dropbox.com to your contacts list to see if this helps?
Keep me updated with any progress!
- David WeismanExplorer | Level 3
i have tried this on Vivaldi, Firefox, Brave, Google Chrome and Safari. I do not use private mode, I do not use VPN.
Since I get an email response 15 seconds later when I try "forgot password," I'm skeptical that changing my contacts will do anything, but I am willing to give it a try (btw, I check spam folders on both web and POP).
So address book on... web email? pop client? dropbox? desktop contacts? somewhere else?
I tried logging just now and then used "forgot password"
Thanks,
David
- Nancy
Dropbox Staff
Hey David! I hope you’re doing well and sorry for jumping in.
Just to clarify; did you add no-reply@dropbox.com to your email contacts, and you’re still unable to receive the 6-digit code?
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