I can't login without changing my password

Hi David Weisman, thanks for bringing this to our attention.

Are you logging in on different browsers, locations, with incognito mode, or using a VPN by any chance?

Could you try adding no-reply@dropbox.com to your contacts list to see if this helps?

Keep me updated with any progress!

i have tried this on Vivaldi, Firefox, Brave, Google Chrome and Safari. I do not use private mode, I do not use VPN.

Since I get an email response 15 seconds later when I try "forgot password," I'm skeptical that changing my contacts will do anything, but I am willing to give it a try (btw, I check spam folders on both web and POP).

So address book on... web email? pop client? dropbox? desktop contacts? somewhere else?

I tried logging just now and then used "forgot password"

Thanks,

David

Hey David! I hope you’re doing well and sorry for jumping in. 

Just to clarify; did you add no-reply@dropbox.com to your email contacts, and you’re still unable to receive the 6-digit code?

I have added no-reply@dropbox.com to my Roundcube Webmail.

This was an unnecessary step, as I have selected "forgot password" 8 times (and counting), and the emails for password reset came from no-reply@dropbox.com (8 times and counting)

Thanks

Hi David Weisman, I see! 

Can I send you an email, in order for us to have a closer look into this? 

Please do, thanks.

Hi again, David!

I just logged a ticket for you. When possible, please reply back to it, and we’ll check this further.