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David Weisman's avatar
David Weisman
Explorer | Level 3
2 years ago

I can't login without changing my password

When I try logging in, I get a message "We sent a code to blank@blank.com and any devices you’ve linked to this account. Enter the code to continue. I never get an email. When I try logging in and then click "lost password", I do get the email, change my password and can then login. I've tried both methods 6 or so times. Normal login never works, it doesn't matter what browser I use, so I've ended up resetting my password 6 or so times.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi David Weisman, thanks for bringing this to our attention.

     

    Are you logging in on different browsers, locations, with incognito mode, or using a VPN by any chance?

     

    Could you try adding no-reply@dropbox.com to your contacts list to see if this helps?

     

    Keep me updated with any progress!

    • David Weisman's avatar
      David Weisman
      Explorer | Level 3

      i have tried this on Vivaldi, Firefox, Brave, Google Chrome and Safari. I do not use private mode, I do not use VPN.

      Since I get an email response 15 seconds later when I try "forgot password," I'm skeptical that changing my contacts will do anything, but I am willing to give it a try (btw, I check spam folders on both web and POP).

      So address book on... web email? pop client? dropbox? desktop contacts? somewhere else?

      I tried logging just now and then used "forgot password"

      Thanks,

      David

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey David! I hope you’re doing well and sorry for jumping in. 

         

        Just to clarify; did you add no-reply@dropbox.com to your email contacts, and you’re still unable to receive the 6-digit code?

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