Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

IanMcK's avatar
IanMcK
New member | Level 2
4 days ago

I deleted an old Dropbox account but I'm still getting emails about it

Device Surface Laptop Operating System/Browser (if using the web) Windows 11 Syncing Status "Up to date" Question or Issue I had two dropbox accounts, one for regular use which is used mul...
account access
Create or delete account
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 days ago

Hi there, IanMcK, thanks for joining our Community.

That does sound strange. Can you confirm the emails are coming to the address previously associated with that Dropbox account?

Could it be possible that you created a new Dropbox account with that email address at a later time?

And if you now try to sign in to that account, say, on a different browser or on a private browsing window, is the site allowing you to?

Let me know what you find!

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions