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BOSCH's avatar
BOSCH
New member | Level 2
5 months ago
Solved

I don't have access to my authenticator code after changing my authenticator app

I needed to change my authenticator app, now DROPBOX does not give me access with a valid verification code and chat is putting me in a loop not understanding the issue Advise to put Date & Time on...
account access
Mobile
security
  • Rich's avatar
    Rich
    5 months ago
    BOSCH wrote:

    The account wasn't accessed for several years.

    If it wasn't a paid account, then the account would have been deleted long ago. If an account remains idle for more than one year, the account and all files within are deleted due to inactivity. Dropbox sends multiple emails to the email address associated with the account before this happens.

BOSCH's avatar
BOSCH
New member | Level 2
5 months ago

Did try that but do not manage to solve my problem. I gave up. Thanks for trying to help me.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
BOSCH wrote:

I needed to change my authenticator app, now DROPBOX does not give me access with a valid verification code and chat is putting me in a loop not understanding the issue

Use the emergency backup code you were given when you activated two-step verification. Once signed in, you can reset your verification method and set it up again.

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