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BOSCH's avatar
BOSCH
New member | Level 2
5 months ago
Solved

I don't have access to my authenticator code after changing my authenticator app

I needed to change my authenticator app, now DROPBOX does not give me access with a valid verification code and chat is putting me in a loop not understanding the issue Advise to put Date & Time on...
account access
Mobile
security
  • Rich's avatar
    Rich
    5 months ago
    BOSCH wrote:

    The account wasn't accessed for several years.

    If it wasn't a paid account, then the account would have been deleted long ago. If an account remains idle for more than one year, the account and all files within are deleted due to inactivity. Dropbox sends multiple emails to the email address associated with the account before this happens.

BOSCH's avatar
BOSCH
New member | Level 2
5 months ago

The account wasn't accessed for several years. I am currently look for backups I saved on my external HD's. When found I will transfer my files to another provider.

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