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I forgot the email address I used for a Dropbox account. What can I do?
Long ago i created a dropbox account when i purchased new device. Now i do not remember the email i used. How will i be able to know which email i used? I can recall the keywords of my email.
So I have an old dropbox account with a lot of files and pictures... unfortunately, I haven't logged in to this account for a long time and it was used to store pictures. Now that I am trying to go in to access that account (I have the email and password)... BUT I do not have the same phone number AND the devices that used to be connected to that account... so I am unable to get past the 2 step verification to access my files.
I have a secondary empty dropbox that I paid for JUST so I could contact support as there is no help for FREE people. Disappointing.
Has anyone had this issue? Please help! Thanks in advance! (I have emailed support as well)
Mark
Super User II
Super User IIHi jenboyd85
A few issues here.... how long ago did you last log in? Accounts not accessed for over 12 months are removed and all content deleted - they send multiple emails saying they are doing this.
The second one is there is no way at all to circumvent the 2FA systems except by using the emergency recovery codes you are given when setting up the account. If you do not have them then the account is lost and Dropbox will not reset it
