Forum Discussion

Tushar3's avatar
Tushar3
Explorer | Level 3
4 years ago

I forgot the email address I used for a Dropbox account. What can I do?

Long ago i created a dropbox account when i purchased new device. Now i do not remember the email i used. How will i be able to know which email i used? I can recall the keywords of my email.
account access
Account Settings
security
jenboyd85's avatar
jenboyd85
Explorer | Level 3
3 years ago

So I have an old dropbox account with a lot of files and pictures... unfortunately, I haven't logged in to this account for a long time and it was used to store pictures. Now that I am trying to go in to access that account (I have the email and password)... BUT I do not have the same phone number AND the devices that used to be connected to that account... so I am unable to get past the 2 step verification to access my files. 

 

I have a secondary empty dropbox that I paid for JUST so I could contact support as there is no help for FREE people. Disappointing. 

 

Has anyone had this issue? Please help! Thanks in advance! (I have emailed support as well)

jenboyd85's avatar
jenboyd85
Explorer | Level 3
3 years ago
Really? Wow…. I was looking through my old
emails from Dropbox and I don’t remember the deletion of all files but rather just to upgrade because it was full. 🥺 Thanks for your response.

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