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Catariinaa's avatar
Catariinaa
Explorer | Level 4
2 years ago

I get an Error 500 when trying to delete by account, why?

I’ve been trying to delete my account and I get Error 500. I’m on a basic 2gb plan so it’s a free service. There is nothing in my Dropbox. Tried deleting the account through google chrome, safar...
account access
Catariinaa's avatar
Catariinaa
Explorer | Level 4
2 years ago

thanks mark. I have tried google chrome, I tried to delete the account through the app and I used the safari. I cleared both google and safari website data. Neither of them worked, do you have any other suggestions ?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Catariinaa, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Catariinaa's avatar
    Catariinaa
    Explorer | Level 4
    2 years ago

    Hi Jay, yes you’re welcome to contact me via email.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the cooperation Catariinaa - I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

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