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EvFrustrate's avatar
EvFrustrate
Explorer | Level 3
8 months ago

I have a paid subscription but can only access two free Basic accounts

I've paid $119.88 a year for a dropbox account for several years -- now my two macs aren't syncing and both say I only have a Basic 'free' subscription.  Which won't let me access customer service an...
account access
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
EvFrustrate wrote:

How do I get the account I've been paying for???

Log out of the account you are logged in to and log in to the one via the PayPal receipt - you must have multiple accounts. 

  • EvFrustrate's avatar
    EvFrustrate
    Explorer | Level 3
    8 months ago

    I have a PayPal statement but DropBox log in page gives me only email option to log in — and email gets me back to the same accounts…  ?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hey EvFrustrate, have you tried to sign in from a different browser? Do you see the same thing?

      • EvFrustrate's avatar
        EvFrustrate
        Explorer | Level 3
        8 months ago

        Yes, I am using a couple of browsers.  But the whole point of DropBox is to be able to update my files across all devices -- and they're not syncing.  Maybe I should delete the DropBox app and reload it? 

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