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EvFrustrate's avatar
EvFrustrate
Explorer | Level 3
8 months ago

I have a paid subscription but can only access two free Basic accounts

I've paid $119.88 a year for a dropbox account for several years -- now my two macs aren't syncing and both say I only have a Basic 'free' subscription.  Which won't let me access customer service an...
account access
EvFrustrate's avatar
EvFrustrate
Explorer | Level 3
8 months ago

Yes, I am using a couple of browsers.  But the whole point of DropBox is to be able to update my files across all devices -- and they're not syncing.  Maybe I should delete the DropBox app and reload it? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

The important thing is to first find the email address linked to your paid account. You can then use the address to sign in.

If you're not able to find the email address of the paid account, we can email you to the address linked to your Community profile here, so we can investigate further.

Let me know!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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