Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Chatcat-89's avatar
Chatcat-89
New member | Level 2
3 years ago
Solved

I have lost access to my paid Dropbox account

Hi,  I have a paid dropbox account which I use to upload lectures for sharing with other people.  Another group needs Cantonese lectures & one of this group created a dropbox account just for tho...
account access
  • Jay's avatar
    Jay
    3 years ago

    Have you tried using the card lookup tool to locate your paid account?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Chatcat-89, thanks for messaging today!

 

Just for clarification, it sounds like you have two separate Dropbox accounts, under different email addresses. Have you tried accessing the site with another email address that you own, in case it was the paid account?

 

When you paid for the plan, was it via the Dropbox site, or the mobile app?

 

This will help me to assist further!

  • Chatcat-89's avatar
    Chatcat-89
    New member | Level 2
    3 years ago

    I have the paid account & when I was sent the email saying I could add to the box " I clicked on it & it asked for my email & login which I gave (those were for my main account) but then all I can access is this dropbox. Now when I go access dropbox it only takes me to the Cantonese lectures. 

    I was using my PC. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Have you tried using the card lookup tool to locate your paid account?

      • Chatcat-89's avatar
        Chatcat-89
        New member | Level 2
        3 years ago

        That did the trick. Thank you

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!