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gjdarr1954's avatar
gjdarr1954
Explorer | Level 4
2 years ago
Solved

I have restored my email account - how can I have my files restored to my Dropbox?

I have restored my email account and need to have my files restored to my account so I can access them.      I have been unsuccessfull.   

account access
File access
security
  • Jay's avatar
    Jay
    2 years ago

    Hi gjdarr1954, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi gjdarr1954, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

  • gjdarr1954's avatar
    gjdarr1954
    Explorer | Level 4
    2 years ago

    Jay, thank you I have followed your LINK and submitted a request for assistance.

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