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emwthsv's avatar
emwthsv
New member | Level 1
11 months ago
Solved

I lost access to my email, now I can't login to my Dropbox account

Hi! tried to reach my deopbox account and realized (as so many others) that an additional six digit code had to be provided in order to log in. The problem is that the email connected to my dropbox...
account access
emails
two factor authentication
  • Jerry Jeon's avatar
    Jerry Jeon
    11 months ago

    walter.. finally I got authorization mail and restore my account evenif still I don't know how it works at this time... any way thanks to your effort. 

    best regards,

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for the heads up emwthsv!

I was able to locate the ticket on our system, and it seems that an agent is already working on your case.

Hang tight, and thank you for your patience! 

Jerry Jeon's avatar
Jerry Jeon
New member | Level 1
11 months ago

Hi Megan, I can not access to my main dropbox account and also 6 digit code doesn't come to the mail box. could you give me any test mail or help?

*the account can not receive mail  
[removed per the Dropbox Community Guidelines] 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Jerry Jeon - sorry to hear you're having issues with this.

    Can you try again after clearing your browser's cache or on another browser and let me know how it goes?

    If you check your spam/junk folder as well and still can't find the email, we can reach out via email to the email address that's connected to your profile here, on our Community to investigate further.

    Keep us posted anyhow! 

     

    • Jerry Jeon's avatar
      Jerry Jeon
      New member | Level 1
      11 months ago

      hi walter,

      As i graduate the school, newly received mails are automatically forward to alumni mail but those account check mail doesnt come to this way.. all my devices are linked to second account so I dont have any way to get the original account... is there any other way for authorization...?

      *alumni account :  [removed per the Dropbox Community Guidelines] 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        I see, thanks for clarifying that for me Jerry Jeon  - in that case, can I send you an email to the email address you're using for your current Dropbox account? 

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