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Ziny's avatar
Ziny
New member | Level 1
12 months ago

I need help accessing my Dropbox account, since I no longer have access to the email.

Hi Guys, I had an old account user with Drpbox (since 2010)! In this year i have changed my ISP from Fastweb to Vodafone. My fastweb mail (the Dropbox user account) it's EXPIRED!!! In additio...
account access
Account Settings
Dropbox Basic
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey Ziny, let's see what we can find about this together!

On our end, we can't transfer content from one account to another, however I'd like to see what we can do in order to help you access the account.

Since your email address is no longer accessible, do you have issues receiving the security code when trying to access your account? 

I'm asking because you also mentioned that you've changed your phone, so I need to identify if this is linked to our 2FA feature, or our security code.

Keep me posted, and we'll take it from there! 

  • Ziny's avatar
    Ziny
    New member | Level 1
    12 months ago

    Hello Megan,

    Yes, that it's the main issue.

    I have login and psw but when you send me the 2FA code i don't receive it on my new phone.

    Thanks

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