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Robby W's avatar
Robby W
New member | Level 2
8 months ago

I requested SMS verification to access my account but received codes from different senders

I have exactly the same. I requested sms verification after multiple attempts using 2-factor authentication methods, failing (passkey and ubikey). I received two sms messages, first from DROPBOX, and...
account access
security
two factor authentication
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey Robby W​, thanks for reaching out to us.

I moved your post to a thread of its own, since the thread you originally posted in was a bit old.

Now, since this is a sensitive, security related issue, I would suggest reaching out to our support team directly.

You can do so, by opening a private browsing/incognito window and going to this page.

Let me know when you get your ticket number.

Thanks!

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