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Robby W's avatar
Robby W
New member | Level 2
8 months ago

I requested SMS verification to access my account but received codes from different senders

I have exactly the same. I requested sms verification after multiple attempts using 2-factor authentication methods, failing (passkey and ubikey). I received two sms messages, first from DROPBOX, and...
account access
security
two factor authentication
Robby W's avatar
Robby W
New member | Level 2
8 months ago

unfortunaly I cant reach out, not even by email on a basic plan. do you have a support emaildress that I can use for this security related issue?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Did you try following Hannah's suggestion to reach out to our support team Robby W​?

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