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Robby W's avatar
Robby W
New member | Level 2
8 months ago

I requested SMS verification to access my account but received codes from different senders

I have exactly the same. I requested sms verification after multiple attempts using 2-factor authentication methods, failing (passkey and ubikey). I received two sms messages, first from DROPBOX, and...
account access
security
two factor authentication
Robby W's avatar
Robby W
New member | Level 2
8 months ago

Yes, it is not possible through that link and my subscription

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Robby W wrote:

Yes, it is not possible through that link and my subscription

You need to visit that link while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

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