Forum Discussion

fseneriz's avatar
fseneriz
New member | Level 1
2 years ago

I signed in with Google, instead of my email, and my old account is gone.

I have had an account for over 15 years and today I accidentally tried to enter through Google instead of signing in. That erased everything and my files are gone!
account access
security
fseneriz's avatar
fseneriz
New member | Level 1
2 years ago

Old links’ say stuff has been deleted. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey fseneriz, when you logged out and then back in, did you login with just the email and password?

    If not, can you try and let me know what you see when trying to login?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!