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Forum Discussion
I was invited to join a team, but I want to get my individual account back.
I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently.
This is my 2nd time that the Admin of that company has deleted my account from their and now I cannot get my old files since I have re-registered with my email (xxxxxxx@gamil.com) to try to get my files promptly. Now I have a brand new account with 2GB of space.
I have already requested to add me to their company account again, then I can leave it by myself after restoring my files, hopefully.
Could you guys please help me out to correct this issue and get my Files back with the previous account?
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Hey, thank you for the prompt reply Jay
I have already informed the team admin, and he is still not responding. I am afraid that this will take more than a week, and I will lose all my files forever.
Is there anything that we can do if the team admin doesn't respond, but I need to recover files from previous subscriptions within 7 days?
- Jay
Dropbox Community Moderator
Hi Isuru W, thanks for bringing this to our attention.
In general, a Dropbox team admin has the ability to recover deleted users from their team within 7 days to restore the content.
As this is something that needs to be done on their end, have you contacted the team admin to follow these steps to recover your old account?
Keep me updated with any progress!
